Refund policy

Returns & Exchanges

Thank you for your purchases, we hope you love it., If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange in some circumstances. Please see below for our return policy.

TIMELY RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please contact customer service at https://www.onelive.com/support to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

ONELIVE
Attn: Returns
RMA #
4101 Smith School Road
Bldg. 3, Ste. 300
Austin, TX 78744
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

RETURN ELIGIBILITY - PLEASE NOTE 

  • Sale items are FINAL SALE and cannot be returned.
  • Merchandise returned must be in new/unused condition.
  • We are unable to accept returns on washed, worn, and/or abused items.
  • We are unable to accept returns on clearance/sale items at this time.
  • We are unable to accept returns on “intimates” such as undergarments or boy shorts, due to the nature of the product.
  • Shipping cost & shipping sales tax incurred for returns are non-refundable and within the Customer’s responsibility.
  • Orders placed with PayPal will have separate credits from orders using credit cards.
  • Due to inventory and accounting purposes, we can only process an exchange for another size of the same product. We cannot exchange them for another item. You will have to return the item for a refund then repurchase the desired item.
  • Pre-Orders: For items that are sold on pre-order status, your account will be charged at the time that your order is placed. If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full. If you choose to cancel your pre-ordered item before it ships, your account will be credited in full. If you choose to cancel your pre-ordered item after it has been shipped, please follow the standard return policy and guidelines.
  • Bundles: For items that are sold as part of a bundle set, we are unable to accept partial returns of the items in the bundle, except in the case of a damaged or defective product. If you wish to make a return, all of the bundle items must be returned together, in accordance with the return policy.
  • Offline/Event Purchases: We are unable to offer returns or exchanges for merchandise purchased outside of the online store (i.e. at a event).

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange.

EXCEPTIONS

For defective or damaged products, please contact us at https://www.onelive.com/support  to arrange a refund or exchange.

QUESTIONS

 If you have any questions concerning our return policy, please contact us at: https://www.onelive.com/support

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at https://www.onelive.com/support